Customer Service Officer (Bali - Multiple Locations)

Join IJM Corporation Berhad, a leading multinational conglomerate with a strong presence in property development, construction, and infrastructure, as our next Customer Service Officer in beautiful Bali! We're expanding our customer service operations to Bali's most vibrant locations, and we need a dedicated professional to join our team. As a Customer Service Officer, you'll be the voice of IJM, ensuring our customers in Bali have a seamless and satisfying experience.

Bali is a paradise for both work and play, and we're looking for someone who can bring their best self to this tropical haven. In this role, you'll handle inquiries, resolve issues, and provide exceptional support to our clients, whether they're local or international. This is a fantastic opportunity to be part of a dynamic, growing company with a global reputation.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat platforms like Zendesk and Freshdesk.
• Resolve customer issues promptly and professionally, ensuring high satisfaction ratings.
• Provide product and service information to customers, answering questions about IJM's property developments and infrastructure projects.
• Document customer interactions and maintain accurate records in our CRM system, Salesforce.
• Collaborate with internal teams, such as sales and marketing, to ensure consistent customer service standards.
• Participate in quality assurance processes to maintain and improve service standards.
• Stay updated on industry trends and best practices in customer service to continuously enhance your skills.
• Represent IJM at events and customer meetings, showcasing our commitment to exceptional service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, preferably in a multinational or large-scale organization.
• Excellent communication skills in English and Bahasa Indonesia.
• Proficiency in using CRM systems, particularly Salesforce.
• Strong problem-solving skills and the ability to handle high-pressure situations.
• Certification in customer service or a related field is a plus.
• Ability to work in a fast-paced, team-oriented environment.
• Familiarity with property development and infrastructure projects is a bonus.

🛠️ Keahlian

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